Legal

Pala Casino Privileges Club Terms and Conditions

Program Terms

By participating in the Pala Band of Mission Indians d/b/a Pala Casino Spa Resort (“Pala Casino, we, us, our” ) Pala Casino Privileges Program (“Program”), you (“Member, you, your”) agree to these Terms and Conditions (“Program Terms”).  For the most current Terms and Conditions, visit: Terms and Conditions.  Participation in this Program will be governed by these Program Terms.  Your privacy is important to us.  A copy of the Pala Casino Privacy Notice is available here Privacy Notice.   

Eligibility for Membership

1. Membership in the Program is free.
2. To be enrolled in the Program, members must
   1. Be 21 years of age or older 
   2. Provide at a minimum, full legal name, physical address, phone number, email, date of birth, and agree to abide by these Program Terms.  
      1. To complete registrations and activate the Program membership, Member must appear in person at the Pala Casino Privileges Club and present valid, government-issued photo identification, acceptable to Pala Casino for proof of age in order to obtain a Program card and to redeem points. 

General Terms 

1. Members may only have one (1) Program account.  Duplicate accounts may be deleted at Pala Casinos sole discretion, and any benefits, including without limitation, points, Added Play, comps may be forfeited.
2. The benefits of the Program are intended and solely for the use of the person listed on the account (“Member”) and are non-transferable (including upon death, divorce, or by operation of law).
3. A Member may not allow any other person to use his or her Program card or access their account. Any benefits earned with a Member’s card or account used by another individual will be void, and Member’s account and all associated Program benefits are subject to termination.  The Member is responsible for the use and activity on the card or account by another individual.  All benefits associated with membership in Program, including, but not limited to, points, Added Play, complimentaries, and offers, have no cash value and may not be substituted or exchanged.  Any jackpot won by a guest using another person’s card will not be paid.  This includes the cards of spouses, relatives, and close friends.
4. Each Member will be required to select a secure personal identification number (PIN) at the time of obtaining a card for accessing their account.  It is the Member’s responsibility to safeguard and protect their card, PIN and account information.
5. Pala Casino requires appropriate and respectful interactions between our guests and team members in our resorts and apps.  Pala Casino reserves the right to ban anyone and suspend any and all accounts of anyone exhibiting behavior, language or clothing that, at Pala Casinos discretion, is inconsistent with Pala Casinos Guest Behavior Standards. 
6. Program cards are the property of Pala Casino and must be returned immediately upon request of Pala Casino. 
7. Pala Casino and its subsidiaries and affiliates (collectively “Participating Properties”) are not responsible for the misuse of lost or stolen cards, or any losses arising out of or related to the use of Member’s account by any person other than Member, including without limitation unauthorized access through mobile or online accounts or disclosure of a member PIN.
8. Each Member is responsible for selecting a username and password for his or her online Program account. Each Member must keep this information, as well as their security questions/answers, confidential and secure. Each Member is responsible for any activity and resulting damages due to the Member’s negligence or fault in protecting their account access information.
9. A Member may accumulate points and accumulate/redeem points at any participating location. A list of participating properties is available at the Privileges Club counter.
10. The rules, Program Terms, and limitations are subject to change at any time at Pala Casino’s sole discretion and may replace any previous versions of Pala Casino membership Program Terms.  Continued use of the Program constitutes Member’s acceptance of these Program Terms. Please visit the Privilege’s Club and the Pala Casino website to learn more.
11. In order to accumulate points, or complementaries at Pala Casino, the Member is responsible for inserting their card into an eligible slot machine or providing their card to a table games dealer prior to beginning their play.  Properly inserted means the bezel around the card reader is a solid green indicating Member is actively engaged in playing a slot machine.  The Member’s card will timeout and the bezel will turn a different color indicating an inactive status when Member’s play pauses too long.  The bezel will be red if a card is not inserted or is inserted incorrectly.  Slot points will be officially earned only after a Member’s gaming session is complete.  For slot play a gaming session is complete only after a Member’s card is removed.   
12. Pala Casino uses reasonable efforts to track a Member’s average bet and length of play; however, as a condition of receiving points for table games play, keno, race and bingo, or other non-slot games, Members agree that such points are granted based on the personal observations and judgment of Pala Casino employees. The determination of Pala Casino shall be final with respect to any discrepancies.  
13. Pala Casino reserves the right to adjust slot points, complementaries or other benefits resulting from malfunction, operator error or fraud. 
14. No points will be earned on any free slot play coupons, free table play vouchers, promotional chips or free play downloaded to slot machines.
15. Program benefits may include free slot play coupons, free table play vouchers, promotional chips or free play downloaded to slot machines which are non-cashable credits, that
    1. Cannot be converted into cash by Member;
    2. Specifically for free play downloaded to slot machines, are automatically wagered before any cashable credits are wagered.
16. A Member may also receive points for qualified hospitality spend at participating outlets at Participating Properties. Points will not be awarded for tax, service charges, tips or comps. Tips added to large dining parties will be considered a service charge. Hospitality outlets include participating hotels, spas, food and beverage outlets, bars, nightclubs, and retail shops – see the Privileges Club for a complete list of qualified outlets. Credits will be awarded for whole dollars only. Any remaining cents will be truncated to the tenth and will then count towards the Member’s next point. Points awarded based upon hospitality are not used to determine eligibility for entries or prizes for promotions, tournaments or any other drawings, sweepstakes, contests, etc.
17. It is the responsibility of the Member to provide their Program card to the hospitality outlet cashier at participating outlets prior to settling a hospitality purchase in order to receive points, if available.
18. All point redemptions are final unless otherwise allowed at the sole discretion of Pala Casino.
19. Pala Casino may, at its sole discretion, withdraw points from a Member’s account for redemption of complimentary items including but not limited too hotel charges, spas, food and beverage, off-site events, retail, gifts, RV stays, gas, concerts, tournament entries, special events, promotions, transportation and added play in the event of a no-show or misuse of the intended nature of the complimentary.    
20. If a Member purchases and subsequently returns merchandise, Pala Casino will deduct from the Member’s points the number of points awarded for the purchase of the subsequently returned merchandise.
21. Members may also receive point bonuses based on their daily, monthly, quarterly or annual point earnings. Points earned are based on a single promotional day’s activity. Promotional days vary. Check with a Privileges Club for details. 
22. All point accumulations are subject to review and verification by Pala Casino.
23. Pala Casino reserves the right to adjust account status due to computer error, machine malfunction, operator error, fraud, or other misuse of the Program card.
24. Points have no cash value.
25. Points may expire; expiration periods may vary by offer.  If the Member does not obtain any points within any 90-day period, the entire point account balance may expire.
26. Pala Casino may engage in various strategic relationships with other companies and Participating Properties, which may result in the Member being able to accumulate additional points due to the Member’s relationships with such companies and Participating Properties.
27. Point balances are non-transferable, including upon death or divorce.
28. Members agree to allow Pala Casino the unconditional use of their name and likeness for promotions/advertising and announcements without compensation, consideration, notice, review, or further consent.
29. All decisions regarding the interpretation of Program rules, eligibility, point accumulation, etc. lie solely with Pala Casino whose decisions are final.
30. Pala Casino reserves the right to modify or cancel this Program at any time, for any reason, subject to any applicable regulatory approval.
31. Pala Casino reserves the right to deny anyone application for membership or terminate anyone’s membership in the Program at any time at its sole discretion without recourse.
32. If any Member fails to comply with the Program Terms or the rules of Participating Properties in any manner, including violations of these rules, misuse of the Program card, fraud, misrepresentation, improper conduct, violation of laws or any Member is or should be excluded from gaming at any participating property, Pala Casino at its sole discretion, may terminate your membership in the Program. In lieu of termination, Pala Casino may, at its sole discretion, deduct points from a Member’s account and/or demote the Member’s account status. In the event of a Member’s termination for any reason, the Member’s points shall immediately expire. Pala Casino shall have no obligation to award any compensation and there shall be no other recourse for the account termination or the expired points.
33. Pala Casino may either terminate or suspend membership benefits of Members who have been issued credit and are in default in repayment of that credit, who have had a check cashed and returned for non-payment or are in any other way delinquent with respect to payments or indebtedness owed to Pala Casino. If the suspended Member becomes current on all payments owed to Pala Casino, Pala Casino may reinstate the Member’s membership benefits and points. The decision whether or not to reinstate membership benefits and/or points is at the sole discretion of Pala Casino.
34. Individuals who are excluded from casino, racino, and off-track betting (OTB) facilities and online gambling products, through a government program, their own request, at the sole discretion of Pala Casino, or through any other means, are not eligible to participate in the Program.
35. All communications with Pala Casino may be monitored for quality assurance purposes.
36. Additional rules and information may be available upon request at the Privileges Club.
37. If any provision of these rules is deemed invalid or unenforceable by law or regulation, all other provisions will remain in full force and effect.
38. By participating in the Program, Members consent to the collection and use of Member personal information in accordance with these rules and the Pala Casino privacy policy, as it may be updated from time to time.  
    1. Non-Discrimination
       1. In Compliance with the California Consumer Privacy Act (CCPA), Pala Casino ensures that exercising your privacy rights under CCPA will not result in any form of discrimination.  Specifically: 
          1. Members will not be denied goods or services
          2. Members will not be charged different prices or rates for goods or services, including through the use of discounts or other benefits or by imposing penalties.
          3. Members will not be provided with a different level or quality of goods or services.
          4. Members will not receive a suggestion that they may receive a different price or rate for goods or services or a different level or quality of goods or services.
       2. Pala Casino remains committed to providing equal access to all members, ensuring that the exercise of your CCPA rights does not affect your Program membership status, points or benefits.    
39. You may withdraw your consent for direct marketing communications regarding your Pala Casino account at any time by contacting us at guestservices@palacasino.com, by following the unsubscribe instructions in the marketing message, or by visiting the Privileges Club and updating your communication preferences.
40. When you receive a commercial (promotional) electronic communication, we provide the choice to opt-out of receiving future messages by following the instructions provided in the message.
41. Must be 21 or older to gamble.

GUEST BEHAVIOR STANDARDS

Pala Casino Spa Resort is committed to ensuring the safety and enjoyment of our guests and employees. If anyone interferes with your safety or enjoyment at our resort, please contact the nearest guest safety officer.  Behavior we consider to be inappropriate and disrespectful is prohibited. This includes:

• Unruly behavior, threatening or obscene gestures, fighting or violence.
• Derogatory and threatening language including offensive remarks about race, ethnicity, gender, religion, disability, age, sexual orientation, national origin, pregnancy, or other legal protected classifications.
• Clothing deemed, at our discretion, to not conform to dress codes in restaurants, nightclubs, pools and elsewhere. Also, clothing deemed to be offensive or indecent is prohibited.
• Possession of a weapon without Pala Casino Spa Resort’s prior knowledge and consent.
• Stealing, damaging, or misusing any property.
• Possession or use of Cannabis or illegal drugs.
• Any other inappropriate conduct as determined by Pala Casino Spa Resorts.

Pala Casino Spa Resorts reserves the right to take all actions permitted by applicable law for violations of this policy.

PRIVACY POLICY

1. Introduction
   Pala Casino, ("us," "we," "our," or the "Company") created this Privacy Policy ("Privacy Policy") in order to ensure the confidence of customers or visitors ("you" or "your") to our Website (the "Site"), and to demonstrate our commitment to fair information practices and the protection of privacy. By using this Site, you agree to these terms and conditions. If you do not agree, please do not use this Site. The Company maintains this Site for your personal entertainment and makes every effort to protect your privacy as outlined in this privacy statement.
2. Types of Information Collected
   We automatically track and collect the following information when you visit our Site, including your: (i) IP address, (ii) domain server, (iii) type of computer, and (iv) type of Web browser (collectively "Traffic Data"). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site.
3. Personal Information Collected
   To access certain premium services that we offer via the Site, we require you to provide us with information that personally identifies you ("Personal Information"). Personal Information may include: (i) Contact Data (such as your name, mailing, and e-mail addresses), (ii) Financial Data (such as your Pala Privileges account number), and (iii) Demographic Data (such as your zip code, age, and income). If you communicate with us by e-mail, post messages to any of our chat groups, bulletin boards, or forums, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information.
4. Uses of Information Collected
   Our goal in collecting Personal Information is to provide you, the user, with the most personalized Web experience possible and to allow our owned or operated properties to reach the right audience efficiently. We use Contact Data to send you information about our company, products, services, hotel rooms, concerts, upcoming special events or promotional material from some of our partners, and to contact you when necessary. We use your Financial Data to verify your qualifications for certain offers, products, or services and to bill you for products and services. We use your Demographic Data to customize and tailor your experience on the Site, displaying content that we think you might be interested in and according to your preferences.
5. Third-Party Services
   We may use third-party service providers to perform certain functions on our behalf, such as payment processing, data analysis, and marketing.  These third parties may have access to your Personally Identifiable Information (PII) to the extent necessary to perform their servies but are prohibited from using it for any other purpose.
6. Sharing of Personal Information
   We may share your Personal Information with:
   1. Third-party service provides as described above
   2. Law enforcement, government authorities, or other third parties if required by law or in response to legal processes.
   3. Other parties in connection with a merger, acquisition, or sale of assets. 
7. User Choice Regarding Collection, Use, and Distribution of Personal Information
   You may choose not to provide us with any Personal Information. In such an event, you can still access and use much of the Site; however, you will not be able to access and use those portions of the Site that require your Personal Information. If you do not wish to receive information and promotional material from us, you may select the appropriate "opt-out" option each time we ask you for Personal Information.
8. Confidentiality and Security of Personal Information
   We will keep your Personal Information private and will not share it with third parties, unless such disclosure is necessary to: (a) comply with a court order or other legal process or other legal requirements of any governmental authorities including but not limited to authorities which regulate gaming activities; (b) protect and defend the rights or property of the Company; (c) enforce our Terms of Service Agreement; or (d) to, in the sole discretion of the Company, in exceptional circumstances, such as a national emergency, security concern, or other situation in which the Company deems such disclosure is prudent.
   
   We may use your Personal Information, including email addresses, for marketing purposes. This includes targeting specific audiences and look-alike modeling to provide you with relevant content and promotions that match your interests.
   
   Your Personal Information is stored on secure servers that are not accessible by third parties. We provide you with the capability to transmit your Personal Information via secured and encrypted channels if you use a similarly equipped Web browser.
9. Privacy Information Regarding Third-Party Services
   When interacting through a third-party service, the third-party service provider’s privacy policies apply. It is the user's responsibility to ensure their acceptance of the third-party privacy policies.
10. CCPA Compliance
    Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected about you, the categories of sources from which the personal data is collected, the business or commercial purpose for collecting or selling personal data, and the categories of third parties with whom we share personal data. To exercise this right, please contact us at Pala Casino
    11154 Highway 76
    Pala, CA 92059
    Attn: Webmaster
    (760) 510-5100
    
    Right to Delete: You have the right to request the deletion of your personal information. To exercise this right, please contact us at 
    
    Pala Casino
    11154 Highway 76
    Pala, CA 92059
    Attn: Webmaster
    (760) 510-5100
    
    We agree not to sell your personal information. Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. This means we will not deny you goods or services, charge you different prices or rates, or provide you with a different level or quality of goods or services.‍
11. Lost or Stolen Information
    You must promptly notify us if your Pala Privileges card, username, or password is lost, stolen, or used without permission. In such an event, we will cancel that Pala Privileges username or password and update our records accordingly.‍
12. Other Limits to Your Privacy
    The Site contains links to other websites. We are not responsible for the privacy practices or the content of such websites. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when deciding to disclose your Personal Information.‍
13. Updates and Changes to Privacy Policy
    We reserve the right, at any time and without notice, to add to, change, update, or modify this Privacy Policy, simply by posting such change, update, or modification on the Site. Any such change, update, or modification will be effective immediately upon posting on the Site.‍
14. Cookie Policy
    We use cookies to enhance the personalization of our website for you. Items like your User ID and logon information as well as future information may be stored in a cookie on your computer. Other third parties, beyond our control, may use cookies in other ways not yet described or thought of at this time. We take no legal responsibility for such use.‍
15. Contacting Our Website
    If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Website, contact:
    
    Pala Casino
    11154 Highway 76
    Pala, CA 92059
    Attn: Webmaster
    (760) 510-5100

SECURITY‍

If you use this Website to send personal data to Pala Casino, your transmission will be protected by Secure Socket Layer (SSL). SSL is a technology employed by Pala Casino that encrypts your information during transmission. It is our policy to take all reasonable steps to ensure that your personal data is securely maintained with access limited to those who need such access to serve you.

We may also share your information when Pala Casino has a good faith belief that such action is necessary to (i) comply with legal process or other legal requirements of any governmental authorities, including but not limited to gaming regulators; (ii) protect and defend the rights or property of Pala Casino; (iii) enforce this agreement; or (iv) protect the interests of users of this Site other than you or any other person. Pala Casino does provide certain information in aggregate form collected from and relating to you to third persons such as advertisers. It is a serious violation of Pala Casino policy for any employee of Pala Casino to use your personal data for any reason not described in the Privacy Policy.

RESPONSIBLE GAMING‍

Promoting responsible gambling is a priority of Pala Casino Spa & Resort. Since our opening in 2001, we have been committed to creating awareness of potential risks associated with gambling for some individuals and resources to help those individuals. Through our compact with the State of California in 2016, we have reaffirmed our commitment to assist Problem Gamblers. We pledge to promote responsible gaming; prevent underage gambling and unattended minors in our casino; serve alcoholic beverages responsibly; advertise responsibly; and to educate our Team Members in responsible gambling awareness.‍

Responsible Gaming Exclusion
A patron can request to have all privileges, including check cashing, extension of credit, mail, comps, club benefits, and play privileges denied.  A patron with a responsible gaming exclusion is excluded from all parts of a facility, including gaming areas, gaming floors, restaurants, hotels, pavilions, entertainment venues, and any other parts of a casino. The self-exclusion request is irrevocable during the first year.

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